Shipping & Delivery Policy

This Shipping & Delivery Policy applies to all digital goods, educational eBooks, guides, and downloadable resources purchased through Ruveka AI, owned and operated by KP-tech solutions ("we", "us", "our").

1. Method of Delivery

Ruveka provides digital delivery only after Cashfree confirms the payment:

1. Confirmation page: The Thank You page checks the order with Cashfree. Once verified, it lets you open a secure, time-limited download session. Keep this page open until the download begins.
2. Email receipt: We send a transactional receipt through Brevo to the email address entered at checkout. It contains a secure link back to the order page, not the product as an attachment. The order page verifies payment again before preparing a fresh download session.

2. Delivery Timelines

Fulfillment Channel	Expected Timeframe	Description
On-Screen Access	After Cashfree verification	The confirmation page enables the download after the server verifies the paid order.
Email Delivery	Usually shortly after verification	Brevo sends a receipt with a secure order-page link. Delivery time can vary due to email-provider delays.
Maximum Technical Window	Allow up to 15 minutes	If payment confirmation or email is still missing, contact support with your order reference. Do not pay again until the first payment is checked.

3. Shipping & Delivery Charges

Because all products are delivered electronically over the internet:

• Shipping Fee: ₹0.00 because Ruveka does not ship physical goods. The product price and any payment-provider charges are shown during checkout.
• There are zero shipping, courier, handling, or packaging charges added to your purchase. The total price displayed at checkout is all-inclusive.

4. What to Do If You Do Not Receive Your Digital Asset

If your payment succeeded but access or the receipt email has not arrived after 15 minutes:

• Check Spam/Junk/Promotions Folder: Automated transaction emails may occasionally be filtered by email providers (such as Gmail, Yahoo, or Outlook).
• Verify Email Address: Ensure the email address entered during checkout was spelled correctly.
• Contact support: Email contact.vidyascore@gmail.com with your Cashfree/Ruveka order reference and checkout email. We will check the payment and delivery status. Do not share your card, UPI PIN, OTP, or banking password.