Refund & Cancellation Policy

Thank you for choosing Ruveka AI, powered by KP-tech solutions ("we", "us", "our"). We take pride in delivering premium digital educational products, eBooks, actionable business playbooks, and templates.

Because our products are digital, this policy explains how to cancel before payment and how to request a refund if an order has a verified problem. Cashfree confirms payments, and digital access is enabled after that confirmation.

1. Cancellation Policy

Download access is prepared after Cashfree confirms payment. A technical or safety check can delay access; contact support if it does not become available.

• Pre-Payment Cancellation: You may cancel or exit the checkout process at any point prior to clicking the final "Pay Securely" button with no charge.
• Post-Payment Cancellation: Refund requests after payment are handled under the verified refund conditions below and any rights that apply to the purchase.

2. Eligible Circumstances for a Full Refund

We will approve a full refund when we verify one of the following conditions:

1. Duplicate or Multiple Deductions: If your bank account or UPI was debited more than once for the same transaction due to a network timeout or technical gateway glitch.
2. Technical Non-Delivery of Digital Asset: If your payment succeeded but you cannot access the file from the confirmation page or secure order link in your Brevo receipt, contact support. We will verify the payment and try to restore access. If we cannot provide the purchased file, we will approve a refund.
3. Corrupted or Unreadable File: If the delivered digital PDF file is technically corrupted, incomplete, or damaged and our team cannot supply a functioning replacement within 24 hours.

3. Non-Refundable Circumstances

Refunds will not be issued under the following circumstances:

• Customer "change of mind" or accidental purchase after the digital file has already been downloaded or accessed.
• Inability to open the file due to lack of standard, free PDF reading software (such as Adobe Acrobat Reader or Google Chrome) on the customer's personal device.
• Dissatisfaction with subjective educational concepts where the delivered digital product materially matches the description, outline, and preview provided on the landing page.

4. How to Request a Refund

If your request meets any of the eligible refund criteria above, please follow these simple steps within 7 days of the transaction date:

1. Send an email to our dedicated support desk at: contact.vidyascore@gmail.com
2. Use the subject line: Refund Request — [Your Order ID / Transaction ID]
3. Include your registered email address, date of purchase, and a brief description or screenshot of the issue (e.g. proof of duplicate bank debit).

5. Refund Processing Timelines